Customer Service Officer – (Non-Technical) at Fieldbase Services Limited

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Customer Service Officer – (Non-Technical) at Fieldbase Services Limited

Fieldbase Services Limited is a provider of integrated communication, navigation, and surveillance sales and support services to African industries such as Maritime, Oil & Gas, Mining, and NGOs. The company has offices located in Port Harcourt and Lagos.Role Summary:


This role focuses on people, process, and service quality, not hardware or technical troubleshooting. You will ensure that customers receive clear, consistent, and empathetic support while working across teams to resolve issues and improve the overall customer journey.


You will support:


Non-technical service inquiries, billing, onboarding, and account management
Customer engagement across phone, email, WhatsApp, and digital channels
Continuous improvement of CX processes and workflows


Key Responsibilities


Deliver high-quality customer support across multiple channels
Handle non-technical inquiries, including service queries, billing questions, and account management
Follow and improve customer experience workflows and internal processes
Collaborate with internal teams to resolve customer issues end-to-end
Track and contribute to CX KPIs, including response times, resolution quality, and customer satisfaction
Maintain CRM, subscription management, and customer engagement tools
Identify recurring issues and recommend process improvements
Represent Fieldbase professionally and empathetically in all customer interactions


What We’re Looking For


Excellent verbal and written communication skills; articulate and confident
Reliable, organised, and accountable
2-4 years experience in customer service
Deeply customer-obsessed, focusing on experience and service quality
Patient, calm, and compassionate in dealing with customers
Strong problem-solving skills and a proactive mindset
Technology-savvy: comfortable using CRM systems, subscription/billing platforms, and customer engagement tools
Genuine interest in people and service excellence
Source: Customer Service Officer – (Non-Technical) at Fieldbase Services Limited