Night Duty Manager at Bolton White Hotels & Apartments

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Night Duty Manager at Bolton White Hotels & Apartments

In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe  International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk and satellite TV, tea/coffee making facilities, direct-detail telephone/modern  and Wi-Fi. Non-smoking rooms available on request.
Various conference and banqueting facilities available with seating capacity from 160 to 200 for conference and banqueting. Each venue is air conditioned, with standard audio visual equipment are available on request.
Nearby Leisure
Silverbird Entertainment Center about 5 min away, A nearby Banks and ATM, travel agencies within the hotel, Sahad shopping mall: 2 minute’walk.  Ceddi plaza: 5 minute’ drive,for cinemas and more.Job Description


​As the Night Duty Manager, you are the primary ambassador of excellence during the overnight hours.
You will oversee all hotel operations, ensuring the safety of our guests, the integrity of our financial reporting and the seamless delivery of five-star service.
In the absence of senior leadership, you hold full responsibility for the property.


Key Responsibilities
Leadership & Operations:


​Manager on Duty: Act as the senior authority on-site, managing all departments (Front Office, Security, F&B, Housekeeping) to ensure brand standards are maintained.
​Guest Experience: Handle late-night check-ins/outs with a focus on personalization, resolving any guest grievances with "above and beyond" solutions.
​Team Supervision: Lead and motivate the overnight team, ensuring productivity and conducting briefings for the morning shift.


Financial Integrity:


​Oversee the Night Audit process, ensuring all daily transactions are reconciled, departmental accounts are balanced, and daily reports are generated accurately.
​Verify room rates, tax postings, and credit limits to safeguard hotel revenue.


Safety & Security:


​Conduct regular "Life Safety" walk-throughs of the property.
​Act as the Chief Emergency Response Officer in the event of fire alarms, medical emergencies, or security breaches.
​Liaise with local authorities or emergency services if necessary.


Communication & Handover:


​Maintain a detailed Duty Manager Log of all nightly incidents and VIP movements.
​Provide a comprehensive, high-level briefing to the morning Management Team to ensure continuity of service.


Key Requirements


​​Education: A degree or Diploma in Hospitality Management or a related field is preferred.
Experience: Minimum 5years of supervisory experience in a Front Office or Night Operations role within a luxury (4/5 star) environment.
​Technical Skills: Proficiency in Property Management Systems (PMS) such as Opera, Cloudbeds, or Mews. Strong command of MS Excel.


Soft Skills:


Exceptional "emotional intelligence" and the ability to remain calm under pressure.
Polished grooming and professional communication skills.
Decision-making authority—the ability to think on your feet without immediate supervision.
Source: Night Duty Manager at Bolton White Hotels & Apartments