Client Service Manager (HMO) at Mediplan Healthcare

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Client Service Manager (HMO) at Mediplan Healthcare

MEDIPLAN Healthcare Limited is a Health Maintenance Organization incorporated in May 2000 in Nigeria to carry on the business of providing healthcare services to corporate organizations and members of the public, under a prepaid arrangement, utilizing a network of primary, secondary and specialist healthcare providers nationwide.

MEDIPLAN Healthcare Ltd is a GIANT in managed medical care delivery, and is duly accredited by the National Health Insurance Scheme (NHIS) as a NATIONAL Health Maintenance Organization to participate in the National Health Insurance Scheme. Apart from the numerous corporate clients and individual policy holders, Mediplan provides health cover for the staff and their dependants of the Federal Ministry of Works, Federal Ministry of Agriculture & Rural Development, and Federal Ministry of Labour & Productivity. We also provide coverage for men and officers of the Police Force and their dependants in Oyo, Osun and Ondo states in Nigeria.

Our goal is to elevate the quality of healthcare services to the highest level in the country at an affordable cost.  It is in furtherance of this that our Company was established to fully participate in the provision of healthcare services in the country using Managed Care.   This is a system of delivering a set of healthcare services to defined voluntarily enrolled clients through a network of Healthcare Providers (HCP) i.e. hospitals, clinics, pharmacies, etc. This system ensures improved health outcomes at very reasonable cost. It is a prepaid scheme, in which payment for healthcare coverage is in the form of insurance premium, which is calculated as a fixed amount per person per annum.Role Summary


Manages corporate clients and enrollees, ensures quality service delivery, resolves complaints, and maintains strong relationships with clients and healthcare providers


Key Responsibilities


Serve as main contact for corporate clients and enrollees
Handle onboarding and enrollee support
Resolve service issues and escalated complaints promptly
Liaise with healthcare providers for quality service
Conduct client visits and service reviews
Developing and presenting health enlightenment/health talk proposals
Prepare weekly/monthly service reports
Educate clients on HMO plans and processes
Coordinate with internal teams for seamless service delivery etc.


Qualification / Requirements


Bachelor’s degree in a relevant field
2–4 years experience in client service within an HMO
Strong communication and relationship-building skills
Good understanding of HMO operations, NHIA/NHIS guidelines, provider networks, and healthcare processes
Excellent problem-solving ability and customer-centric mindset.
Ability to manage multiple accounts simultaneously etc.
Source: Client Service Manager (HMO) at Mediplan Healthcare