The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.
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Business Improvement Manager
Exams Change Implementation Manager
Exams Officer
Customer Service OfficerBusiness Improvement ManagerJob TypeFull Time
QualificationBA/BSc/HND
Experience3 years
LocationAbuja, Lagos
Job FieldSales / Marketing / Retail / Business Development
Role Type: Business Delivery
Pay Band: PB7
Duration: 12 Months (fixed term)
Reports to: Country Exams Manager
Role Purpose
To ensure increasing effectiveness and efficiency of operational delivery of all exam products in Nigeria through identification, implementation, maintenance from business improvement approaches as part of the Global Business improvement strategy and exams change programmes.
Ensure minimal operational disruption during transition period.
Geopolitical/SBU/Function Overview
Current:
Nigeria is now officially the largest economy in Africa. It is also the most populous country with over 180 million citizens. The UK is its largest trading partner. Nigeria holds significant political power in the region and internationally and its society retains a positive attitude to the UK. Therefore, there continue to be major opportunities for the UK and British Council to build on our strong existing relationships with the Nigerian government, institutions and customers/audiences. However, there are complex and substantial risks to this work i.e. security and compliance.
Nigeria is the British Council’s largest operation in sub-Saharan Africa with offices in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital and Lagos the commercial centre. We also have a number of project offices across the country. Our 200 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams. We are already achieving substantial impact and income (current annual income is £27.2 million) and have plans to grow and develop our impact further. Partners and clients include government, public and private institutions, foundations, private sector organisations and civil society. We work closely with the wider UK mission including DFID and UKTI.
Exams Change Implementation ManagerJob TypeFull Time
QualificationBA/BSc/HND
Experience3 years
LocationAbuja, Lagos
Job FieldEducation / Teaching
Role Type: Business Delivery
Pay Band: PB 7
Duration: Fixed Term (12 months)
Reports to: Country Exams Manager
Role purpose
To provide professional leadership and coordination of the implementation of the Exams change programme.
Details
In line with British Council Nigeria strategy and corporate requirements within the Exams Transformation Programme, and in agreement with Country Exams Manager:
To support the business to deliver the people and technology system changes
To lead on overall planning and reporting, stakeholder management, communication alignment and review and benefits tracking.
To lead on the detailed planning, process/systems set-up, and implementation of all aspects of the change programme
To manage the programme timelines and key milestones against the agreed project plan - To liaise with key internal and external stakeholders, ensuring coordination of inputs and outputs, and buy-in where required
To liaise with internal teams and on the implications of change, to agree aims and coordinate planning to achieve those aims
Customer Service OfficerJob TypeFull Time
QualificationBA/BSc/HND
LocationLagos
Job FieldCustomer Care Graduate Jobs
Reports To: Head of Customer Service/Exams Quality and Training Manager
Region: Sub Saharan Africa
Department: English & Exams
Job Category: Customer Services
Pay Band: 4
Role purpose
To support the delivery of high quality customer service as part of a larger team in line with the corporate standards and policies.
The postholder will be the main point of contract for visitors, providing information about our products and services.
The role is also responsible to ensure a smooth customer journey through all our communication channels.
Exams OfficerJob TypeFull Time
QualificationBA/BSc/HND
LocationAbuja, Lagos
Job FieldEducation / Teaching
Role Type: Business Delivery
Pay Band: PB 4 – H
Duration: Fixed Term contract ending March 2019
Reports to: Assistant IELTS Administrator, Lagos / Head of IELTS Operations
Main Accountabilities (including people management and finance)
As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
This role will support delivery of all examinations administered from the Lagos office.
Method of ApplicationUse the link(s) below to apply on company website.
Business Improvement ManagerExams Change Implementation ManagerExams OfficerCustomer Service Officer
Topic: Latest Recruitment at The British Council (Read 7775 times)
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November 15, 2019, 08:04:34 AM