T-Mobile insists T-Force support team is still human, not AI

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T-Mobile insists T-Force support team is still human, not AI

Credit: Joe Maring / Android Authority

TL;DR

• T-Mobile says its T-Force support team is still staffed by human employees.


• The issue was raised after a Redditor reported being asked about their experience with a “virtual agent” in a survey.


• No explanation has been provided for why the user might have been asked this survey question.

AI chatbots are showing up in just about every corner of the internet these days, so it was certainly plausible when a Reddit user recently inferred that T-Mobile may have slipped AI into its T-Force support team. But the provider has now pushed back on that assertion, telling us that the department is still composed of actual employees.

We reached out to T-Mobile yesterday when reporting on the Redditor’s post. T-Mobile has now provided us with the following response:

Source: T-Mobile insists T-Force support team is still human, not AI