Case Management Supervisor at Centre for Social Cohesion Peace and Empowerment (CENSCOPE)

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Case Management Supervisor at Centre for Social Cohesion Peace and Empowerment (CENSCOPE)

About CENSCOPE

Centre for Social Cohesion, Peace and Empowerment (CENSCOPE) is a non-profit organization that focuses on promoting the ideals of self-sustainability, equality and social justice to the members of the society, it was founded in the year 2014 out of the need to give succor and support to the victim of arm conflict and natural disasters in Nigeria.Location: Kaga LGA

Job Purpose

The Case Management Supervisor is responsible for overseeing the delivery of quality case management services, ensuring adherence to protection principles, and providing technical guidance and supervision to case workers to support vulnerable individuals.

Key Responsibilities

Supervision and Team Management


Provide technical supervision and mentorship to case workers
Conduct regular case reviews and supervision sessions
Monitor staff performance and provide feedback and capacity building
Ensure staff adhere to case management guidelines and SOPs


Case Management Oversight


Ensure safe, ethical, and confidential handling of cases
Review and approve case plans, referrals, and closures
Monitor case progress and ensure timely follow-up
Support complex or high-risk cases


Protection and Safeguarding


Ensure compliance with protection principles (confidentiality, do no harm, best interest)
Strengthen adherence to PSEA and safeguarding policies
Ensure appropriate referral pathways are in place and utilized


Coordination and Referral Systems


Coordinate with service providers and partners (health, legal, psychosocial services)
Maintain updated referral pathways and service mapping
Participate in coordination meetings and protection working groups


Reporting and Documentation


Ensure accurate and timely case documentation and data entry
Prepare weekly and monthly reports
Monitor data quality and maintain secure filing systems


Capacity Building


Identify training needs and support capacity development of case workers
Facilitate trainings on case management tools and principles


Compliance and Quality Assurance


Ensure adherence to organizational and donor requirements
Conduct quality assurance checks on case files
Support audits and evaluations


Qualifications and Experience


Bachelor’s degree in social work, Psychology, Sociology, or related field
Minimum of 3–5 years' experience in protection/case management
Experience supervising teams in humanitarian or development settings


Key Skills and Competencies


Strong knowledge of case management principles and protection frameworks
Excellent leadership and team management skills
Strong communication and interpersonal skills
Ability to handle sensitive and confidential information
Good report writing and documentation skills


IMPORTANT NOTE


CENSCOPE operates in an equal opportunity environment and has policies that actively encourages inclusion and diversity, 
CENSCOPE has zero tolerance for Sexual exploitation, abuse and harassment
Applications will be reviewed on a rolling basis, and the organization reserves the right to close this vacancy prior to the stated deadline once a suitable candidate is identified.
Only shortlisted candidates will be contacted.
Female candidates are encouraged to apply
CENSCOPE does not charge any fee to facilitate any recruitment process.
Source: Case Management Supervisor at Centre for Social Cohesion Peace and Empowerment (CENSCOPE)