Non-Maximum Post Installation Operation Specialist at Ikeja Electricity Distribution Company

[legendguru]

BOOK INTERNATIONAL FLIGHTS TICKETS LOCAL FLIGHTS HOTELS BOOKINGS WORLDWIDE AND MORE AT CHEAPEST RATE EVER! CLICK HERE TO BOOK YOUR FLIGHT AND RECEIVE YOUR FLIGHT TICKET INSTANTLY

Non-Maximum Post Installation Operation Specialist at Ikeja Electricity Distribution Company

Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria. The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners. This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. Ikeja Electric has over 600,000 customers who the company is committed to serve with a New Spirit, New Drive and New Energy. This resolve continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.

As NMD Post Installation OperationsnSpecialist, you will oversee and coordinate post-installation metering operations within the Business Unit.
You will ensure timely resolution of customer complaints, maintain the quality of metering infrastructure, and drive compliance with SLAs and regulatory standards.


You’ll contribute to:


Coordinate all NMD customer postmetering activities within the Business Unit.
Support commercial loss reduction initiatives across the BU.
Prepare weekly operational plans based on monitoring insights, escalations, and customer complaints.
Coordinate investigation of metering complaints and provide technical input on resolutions.
Ensure resolution of technical and nontechnical metering issues within 72 hours of escalation.
Manage seals deployed within the Business Unit and maintain proper accountability.
Maintain oversight of metering infrastructure quality and compliance.
Conduct periodic meter recertification and validation for energy accuracy.
Prepare weekly performance reports and monthly performance appraisal presentations.


Skills & Competencies


The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.


Technical Competencies


Relationship management and interpersonal skills.
Data reconciliation and review capabilities.
Knowledge of metering infrastructure and operations.
Understanding of electricity industry regulations and compliance requirements.
Strong analytical skills..
Team development and coordination skills and Customer service orientation.


Behavioral Competencies


Customer Centricity: Ensures timely resolution of metering complaints and maintains service quality across the Business Unit
Risk Management: Mitigates technical, operational, and revenue risks through compliance monitoring and strong seal control.
People Leadership: Coordinates and develops team members to drive productivity accountability.
Entrepreneurship: Improves postinstallation processes and turnaround times to enhance operational efficiency.
Organizational Learning: Uses performance reports and complaint trends to strengthen metering processes. change Management: Supports implementation of new metering processes and operational adjustments within the BU.


Minimum Requirement


This opportunity is a Middle Level Management role, Your role will directly support revenue protection, service reliability, and commercial loss reduction.
This role directly reports to the PPM Post Installation Operations Lead. Successful applicants will typically possess the following criteria:


Education:


Bachelor’s Degree in Engineering or Social Sciences


Work Experience:


A minimum of 5-7 years of relevant work experience.
Source: Non-Maximum Post Installation Operation Specialist at Ikeja Electricity Distribution Company