Customer Service Intern at Ikook

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Customer Service Intern at Ikook

We are iKooK. The culinary innovators. The passionate souls dedicated to our mission of bringing exceptional dining experiences to your doorstep. Movement is our essence. It pulses through our creations, fuels our inspiration, and propels us forward each day. It's the driving force behind our constant quest to redefine how you enjoy food.
We are building a structured, high-performing team and are looking for a Customer Service Intern to support our daily operations during a busy period.


Role Overview


We are seeking a proactive and reliable Customer Service Intern to support client enquiries, bookings, and communication. This role is critical to ensuring smooth day-to-day operations, especially during peak periods and staff leave.


Key Responsibilities


Respond promptly to customer enquiries (WhatsApp, calls, and social media)
Assist in converting enquiries into confirmed bookings
Follow up with leads and maintain communication with clients
Provide clear and professional information about iKooK services
Support scheduling and coordination with the operations team
Maintain accurate records of enquiries and bookings


Work Structure


Fully remote role
Must be available during daytime working hours
Required to work 5–6 days per week (including weekends if needed)


Requirements


Based in Nigeria
Strong communication and customer service skills
Responsive and reliable (very important)
Comfortable using WhatsApp, Google Docs/Sheets
Able to learn quickly and follow processes
Previous customer service experience is a plus


What We’re Looking For


Someone proactive and not waiting to be told everything
Someone who can handle clients professionally and confidently
Someone who understands the importance of speed and accuracy in communication


Benefits


Monthly stipend (to be discussed)
Hands-on experience in a fast-growing startup
Opportunity to transition into a long-term or part-time backup role
Exposure to operations, client management, and service delivery


Important Note


This role is initially for 1 month to provide coverage during a busy period. Strong performers may be retained as ongoing support for seasonal coverage (day or evening shifts).
Source: Customer Service Intern at Ikook