Manager - Change Management and Service Assurance at MTN NigeriaMTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Responsibilities
Table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issue an agenda and circulate all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration.
Liaise with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules.
Update the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
Review all implemented changes to ensure that they have met their objectives and refer back any that have been backed out or have failed.
Provide advice and support for the design, planning, development and introduction of new services, ensuring these are consistent with the principles and contractual agreements and that the suppliers are fully engaged and involved early to ensure they can provide appropriate and good value service offerings across the company.
Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Work with project teams to integrate change management activities into the overall project plan.
Ensure appropriate and effective communications are in place for all stakeholders including ensuring escalation routes are clear and well managed and identifying needs, risks and issues and propose appropriate solutions and courses of action.
Analyze change records to determine any trends and produce regular management report
Qualifications
Bachelors Degree and PMP is an advantage
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Manager - Change Management and Service Assurance at MTN Nigeria
Topic: Manager - Change Management and Service Assurance at MTN Nigeria (Read 353 times)
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