Technical Support Engineer - Dynamics ERP at Tek Experts

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Technical Support Engineer - Dynamics ERP at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.Responsibilities


The Microsoft Dynamics ERP team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP) etc., a next-generation software integration/automation. First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing. To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.


This Role Will


Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Diagnose and resolve technical issues in Microsoft Dynamics ERP
Research questions using available information resources and advise customers on appropriate action
Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
To use professional business language when communicating verbally or in written with the customers.
Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks


Qualifications

Dynamics ERP is a good fit for you if possess the followings:

Main Skills/Competencies Requirement


Fluency in English (written and spoken)
Must have completed the compulsory 1-year NYSC or have an exemption certificate
Time Management and multitasking
Superior researching, problem-solving and troubleshooting skills
Excellent customer service skills (customer centric)
Adaptability to work independently and as part of a team, bringing in experts when needed
Passion for technology
Self-learner, striving for continuous development
Technical / Analytical thinking
Basic computer usage skills
Ability to work in dynamic environment and adapt to changes
Ability to work under pressure


Nice-to-Have Skills/Competencies


Microsoft Dynamics ERP
SQL Server
Exchange
SharePoint
Azure
IIS
Active Directory
Windows Server 2012 R2
Source: Technical Support Engineer - Dynamics ERP at Tek Experts