Collection Officer at DAG Industries Nigeria Limited

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Collection Officer at DAG Industries Nigeria Limited

DAG Nigeria Industries Limited, registered with corporate affairs Nigeria in 2004 and the Company started regular operations effective 21st May 2005. The initial operations were from No 3 Billings Way, Ikeja, Lagos. The first auspicious product sale was Bajaj Boxer S on Nov 21st 2005.

The parent company, DAG, was established in 2003, in U.A.E., has been associated with M/s. Bajaj Auto Ltd., since its incorporation and has the distinction of being the OE partner for Bajaj Auto Ltd., for over 4 decades. DAG, considered as one of the 'premiere' two-wheeler dealerships in UAE, is the authorized distributor and marketer of Bajaj two-wheelers across Nigeria. We provide the most popular range of Bajaj motorcycles, genuine spares, and unfaltering after sales service. Backed by its untiring team of professional and trained technicians, authorized service stations and its own service center, DAG has been instrumental in developing Nigeria through building infrastructure and creating jobs thereby providing a livelihood for the common people in Nigeria. We at DAG are committed to provide genuine spare parts, accessories, and a never failing support to its customers and business associates.Job Summary


The Collection Officer is responsible for recovering outstanding payments from customers, reducing overdue accounts, and maintaining healthy cash flow.
The role involves contacting debtors, negotiating repayment arrangements, monitoring accounts, and ensuring compliance with company policies and legal guidelines.


Key Responsibilities
Debt Collection & Recovery:


Follow up on overdue accounts through phone calls, emails, SMS, and visits
Recover outstanding payments within agreed timelines
Negotiate repayment plans with delinquent customers
Persuade customers to settle debts while maintaining professional relationships
Escalate difficult cases to management when necessary


Account Monitoring:


Review aging reports to identify overdue accounts
Monitor customer payment behavior and trends
Maintain accurate records of all collection activities
Ensure adherence to approved credit terms


Customer Communication:


Respond to customer inquiries regarding outstanding balances
Investigate and resolve billing discrepancies
Maintain a professional and respectful approach during interactions
Provide reminders prior to due dates where required


Field Collections (if applicable):


Visit customers or business locations for debt recovery
Deliver demand notices and collection letters
Conduct verification of debtor information when necessary


Reporting & Documentation:


Prepare daily, weekly, and monthly collection reports
Update collection status in systems or databases
Maintain proper documentation for all recovered and outstanding accounts
Provide feedback to management on problematic accounts


Compliance & Risk Control:


Ensure collection practices comply with company policies and applicable laws
Maintain confidentiality of customer information
Identify potential bad debts and recommend further action


Key Performance Indicators (KPIs):


Amount of debt recovered
Reduction in overdue accounts
Collection efficiency ratio
Recovery turnaround time
Accuracy of collection records


Qualifications & Requirements
Education:


Bachelor’s degree or HND in Finance, Accounting, Business Administration, Economics, or related field


Experience:


2–8 years experience in collections, credit control, customer service, or related role
Field collection experience is an advantage


Skills & Competencies:


Strong negotiation and persuasion skills
Excellent communication and interpersonal abilities
Ability to handle difficult conversations professionally
Good problem-solving skills
High level of integrity and confidentiality
Attention to detail and organizational skills
Basic knowledge of Microsoft Office (especially Excel)


Preferred Attributes:


Ability to work under pressure and meet recovery targets
Knowledge of debt recovery procedures and practices
Experience with ERP or collection management systems
Familiarity with legal processes related to debt recovery (added advantage).
Source: Collection Officer at DAG Industries Nigeria Limited