Field Engineer at Cobranet Limited

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Field Engineer at Cobranet Limited

Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice.
The company was founded and is managed by a group of professionals whose collective business backgrounds include managing diversified business such as Banking/Industry/and Internet Services in Nigeria as well as other countries internationally. This rich experience in varied business gives Cobranet an edge as a professional solution provider. Cobranet ensures that it does not compromise on quality or performance and uses State of Art Technology and equipment to provide a reliable link to its subscribers. Importing bandwidth directly from Intelsat via satellite give Cobranet the biggest advantage since it is not dependent on any other bandwidth provider and ensures extremely high uptimes.Key Responsibilities
Installation and Configuration:


Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
Educate customers on the proper use and maintenance of the installed equipment and services.


Troubleshooting and Issue Resolution:


Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
Maintain detailed documentation of customer interactions, service requests, and problem resolutions.


Customer Service and Communication:


Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.


Quality Assurance and Compliance:


Ensure installations are completed according to company standards, policies, and regulatory requirements.
Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.


Qualifications


High school diploma or equivalent; technical certifications or degree in a related field is a plus.
Proven experience in network installations, preferably within an ISP or telecommunications environment.
Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
Proficiency in troubleshooting network connectivity issues and resolving technical problems.
Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
Excellent communication and customer service skills to interact effectively with customers and internal teams.
Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
Valid driver's license and willingness to travel to customer sites as required.
Physical ability to lift and move networking equipment during installations.
Source: Field Engineer at Cobranet Limited