Experienced Rider Manager at RachamHub Limited

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Experienced Rider Manager at RachamHub Limited

RachamHub Limited is a logistic company committed to offering an innovative, reliable and secured delivery services to our merchant/customers. We handle logistics for companies or personal needs and we cover everywhere in Lagos. We also do Sango, Ijebu-ode, Abeokuta and its environs. You don’t have to do waybills as we will go from Lagos and do the deliveries. Our services include Swift Pickups, Prompt Delivery, Timely Remittance, Waybills, Free warehousing for customers we deliver for, Customer's Follow up & others.Key Responsibilities
Rider Operations & Management:


Recruit, onboard, and train new riders.
Manage daily rider attendance, scheduling, and route allocation.
Monitor rider performance, productivity, and delivery efficiency.
Ensure adequate rider availability to meet operational demand.


Performance & Compliance:


Enforce company policies, safety standards, and delivery protocols.
Track KPIs such as on-time delivery, order completion rate, and customer feedback.
Conduct performance reviews and implement improvement plans when needed.
Handle disciplinary actions and conflict resolution professionally.


Communication & Support:


Serve as the main point of contact for riders regarding operational issues.
Address rider concerns related to routes, payments, safety, and equipment.
Coordinate with customer support, warehouse, and dispatch teams.


Safety & Asset Management:


Ensure riders follow traffic laws and safety guidelines.
Monitor use and condition of company assets (bikes, uniforms, devices).
Report and manage accidents, incidents, and insurance claims.


Reporting & Administration:


Maintain accurate rider records, attendance logs, and performance reports.
Prepare daily, weekly, and monthly operational reports.
Assist in payroll validation based on rider attendance and performance.


Key Performance Indicators (KPIs)


Rider attendance and retention rate
On-time delivery percentage
Customer satisfaction scores
Incident and accident rate
Cost efficiency and rider utilization.


Qualifications & Skills
Education & Experience:


Bachelor’s Degree or diploma in Operations, Logistics, or a related field would be a major advantage.
2–3 years of experience in logistics, fleet management, or field operations.
Prior experience managing riders, drivers, or field staff is an advantage too.


Skills & Competencies:


Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Ability to work under pressure in a fast-paced environment.
Proficiency in MS Excel and operational tracking tools.
Knowledge of local routes and traffic regulations.


Working Conditions:


Field-based and office-based work.
Flexible working hours, including weekends or shifts.
May require handling emergency or escalated situations.


Salary
N100,000 - N120,000 Monthly.
Source: Experienced Rider Manager at RachamHub Limited