fresh Jobs at Nigeria Inter-Bank Settlement System Plc (NIBSS)

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Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria.

System Administrator

Job TypeFull Time 
QualificationBA/BSc/HND 
Experience5 years
LocationLagos
Job FieldICT / Computer 
 
Grade: Banking Officer
Department: Technology Infrastructure
Division: Technology & Operations
Reports to: Unit Head, System Administration

Key Responsibilities

Review of Security logs and alerts
Manage, operationally, the profiles, users and passwords within the access control of NIBSS systems.
Manage the cryptographic keys, coordination of cryptographic ceremonies.
Conduct security research.
Operate the Hardware Security Modules (HSMs).
Monitor the security systems (e.g. Nessus, Websense, Change Tracker e.t.c)
Vulnerability assessment and analyze security patches of NIBSS Systems.
Conduct periodic Security Assessment and Penetration Testing of key parameters of the NIBSS enterprise.
Requirements/Qualifications

Bachelor's degree from an accredited University. A master's degree or its equivalent will be an added advantage.
Professional certification(s) is necessary to demonstrate proficiency in the functional objectives of the role. Hence, certifications such as MCSA, MCSE, MCP, will be an added advantage.
Required Experience:

Minimum of 5 years of relevant experience related to the Job
Skill Requirements:

University degree in Numerical Sciences;
Good knowledge of Computer Networks;
Good knowledge of Windows and UNIX flavoured Operating Systems;
Knowledge of security tools and best practices;
Understanding of programming techniques;
Proficiency in MS Office suites;
Microsoft Windows OS, Linux and Unix based OS;
Application implementation, installation and support;
Computer security and hardening;
Penetration testing and vulnerability assessment;
Implementation and management of endpoint protection tools;
Active directory, SCOM, and SCCM;
Virtualization and;
Cryptographic modules
Competency Requirements
The desired candidate must exhibit competencies in the following:

Courage to challenge
Team spirit
Focus on excellent delivery
IS Security
Customer Focus
Information analysis and management.
go to method of application »

Service Support Officer

Job TypeFull Time 
QualificationBA/BSc/HND   MBA/MSc/MA 
Experience2 years max
LocationLagos
Job FieldAdministration / Secretarial 
 
Department: Support Services
Division: Technology & Operations
Reports to: Head, Support Services
Grade: Management Trainee

Duties and Key Responsibilities

Identify and handle customer enquiries completely and accurately
Resolve customer complaints and problems to the satisfaction of the customer
Use customer service skills to optimize the opportunity of each customer contact
Educate customers about NIBSS products and services and direct them towards available resources for self-help
Complete necessary documentation to manage customer complaints, issues and subsequent solutions
Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Follow up on all escalated issues until a logical conclusion is reached
Schedule, assign or act on any required customer follow up in accordance with department guidelines.
Use technology tools as directed and within established guidelines
Enter customer data and other relevant information into Support Centre database or other data repository, as required.
Suggest process improvements and participate in initiatives for increased effectiveness.
Maintain confidentiality of the organization's customer data.
Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion.
Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.
Required Qualifcations

Bachelor's degree from an accredited University;
A master's degree or its equivalent will be an added advantage.
Required Experience:

0 - 2 years of relevant experience related to the Job
Competency Requirements
The desired candidate must exhibit competencies in the following:

Knowledge of Service Desk Operations
Exceptional verbal and written communication skills
Ability to organize and communicate information clearly
Problem-solving and analytical skills
Positive, professional, customer-oriented attitude
Customer contact work or relevant service industry experience
Knowledge of all NIBSS products
Enhanced Customer Knowledge Management
Professionalism in Customer Service Management.

Method of Application

Interested and qualified? Go to Nigeria Inter-Bank Settlement System Plc - NIBSS career website HERE to apply